FAQ

1. What is the connection between Pegazus Tours Ltd. and The Hungarian Gastro Agency?
The Hungarian Gastro Agency legally belong to the Pegazus Sport Ltd., but it is handled as an individual project. Those whom want to participate on the gastro tours have to get in touch with the contact person (Zsofia Muranyi) of The Hungarian Gastro Agency in every case. The payments have to be transferred to the Pegazus Tours bank account.

2. How can I book a tour?
All bookings must be requested in writing by email to the contact person (Zsofia Muranyi). The contact person (Zsofia Muranyi) will reply with a written quotation. When full payment for the booking has been received, final confirmation is made in writing.

3. How can I amend a booking?
All amendments must be requested in writing by email to the contact person (Zsofia Muranyi). Any such received on a weekend or public holiday cannot be dealt with until the next working day.
The contact person will reply and confirm whether the amendment can be made or if there is not enough time to make the requested changes. Unless a confirmation has been received then the booking will be as previously confirmed.

4. How can I cancel a booking?
See in “Important Informations”: Cancellation policy.

5. How can I register a complaint?
To register a complaint the tour leader must advise Pegazus immediately so that prompt efforts can be made to resolve the situation. Any unresolved complaints must be advised in writing to the contact person (Zsofia Muranyi) no later than 10 days after departure for any claims to be considered.

6. How do the tours work?
The tours are usually guided tours. We can also arrange a Norwegian guide upon request.

7. What number should I call in case of any emergency?
Police: 107
Ambulance: 104
Fire Department: 105

8. If I already booked a tour, is it possible to transfer it to another person?
You can transfer/give the tour to another person however if your flight ticket has already been booked by us, the ticket modification can cause extra costs.

References

Thank you for the fantastic tour! Now we are “real gastro- and wine-lovers”!
Suzanne Dessens

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