Informations

Contact person: Zsofia Muranyi
Phone: +47 90 26 52 80
Email: zsofia@hungastroagency.com

Travel Agency Informations

Pegazus Sport Tours Ltd.
Ferenciek tere 5.
H-1053 Budapest, Hungary

Company Reg Number: 00329/1992/2002
EU Taxation Number: 11921965

Terms & Conditions

These terms and conditions apply to all bookings and quotations made with Pegazus Sport Tours Ltd. These conditions apply whether the contract has been made verbally or in writing and regardless of receipt of written confirmation. These conditions apply to all bookings; however, any supplementary terms and conditions applicable to specific bookings will be communicated in each case as soon as

These terms and conditions apply to all bookings and quotations made with Pegazus Sport Tours Ltd. These conditions apply whether the contract has been made verbally or in writing and regardless of receipt of written confirmation. These conditions apply to all bookings; however, any supplementary terms and conditions applicable to specific bookings will be communicated in each case as soon as is practicable.

Prices&Payment

Prices are in EUR, unless otherwise stated and and all offers are subject to availability.
All prices quoted include all relevant local taxes, service charges (where appropriate) and VAT.
Pegazus Sport Tours Ltd. reserves the right to change prices if suppliers, exchange rate fluctuations or governmental action bring about price increases. Payment must be made in EUR (€), unless otherwise agreed in writing by Pegazus and payment must be made by credit card or bank transfer to the bank account of Pegazus accompanied by the Pegazus Booking Reference Number or Invoice Number. For payments made by credit cards we accept most major credit cards and a charge will be applied to cover costs (currently 3 %).
A copy of the bank transfer document must be sent by fax or e-mail to Pegazus or its representative at the time of making payment. All costs of transmitting payment (including currency costs, where appropriate) to Pegazus must be borne by the sender.

Group bookings; full payment must be received no later than 31 days prior to the arrival of guests, otherwise Pegazus reserves the right to cancel all services. 
FIT bookings; full payment must be received no later than 10 days prior to the arrival of guests, otherwise Pegazus reserves the right to cancel all services. Failure to pay in a timely fashion may lead to the levying of any cancellation/alteration fees.
Outstanding monies will attract interest charges at 2.5% (per month overdue) over the Hungarian National Bank base rate. Any costs incurred in collecting outstanding amounts (all legal and debt collection costs) will be added to the original outstanding total. This may be required to be paid directly to debt collection contractors/agents in your relevant county.

Booking procedures

All bookings must be requested in writing by email to Pegazus representative (Zsofia Muranyi). Pegazus representative (Zsofia Muranyi) will reply with a written quotation. When full payment for the booking has been received by Travel Agenda, final confirmation is made in writing (usually by the issue of vouchers) for the services confirmed as booked. All bookings are subject to availability until vouchers have been issued.


Amendments to bookings

All amendments must be requested in writing by email to Pegazus representative (Zsofia Muranyi). Any such received on a weekend or public holiday cannot be dealt with until the next working day.
The representative will reply and confirm whether the amendment can be made or if there is not enough time to make the requested changes. Unless a confirmation has been received then the booking will be as previously confirmed.

Cancellation Policy

Cancellations are only accepted from the client or party organiser and all cancellations must be made in writing by e-mail to Pegazus representative (Zsofia Muranyi).
Certain services cannot be cancelled. Pegazus indicates the specific cancellation terms and conditions at each offer separately.
Cancellations of bookings made by Credit Card will incur a 4% cancellation fee regardless of the date of cancellation. The full amount will be charged for ‘no-shows’ and cancellations or amendments received within 2 full working days may also lead to the levying of 100%. Pegazus cannot guarantee the refund of any monies paid or to reschedule.
Pegazus and its business partners reserve the right to cancel an event due to insufficient numbers or a corporate buy out. In which case an alternative date or full refund of monies paid will be given.

Cancellation Policy for FIT guests (Individual travellers)

Cancellations can normally be made up to 3 working days prior to arrival. However some venues
require earlier notification of cancellation and in these cases you will be advised of cancellation terms prior to your booking. Cancellation within the deadline will incur a minimum of charge of one night (if for accommodation ) and/or any cancellation fees levied by the venue/service provider.

Cancellation Policy for Groups

  • Up to and including 31 days before arrival:
    No charge will be made unless a non-refundable deposit has been paid or one or other services (e.g., tickets for shows or special events) have been confirmed as booked, in which case the deposit and/or any cancellation charges due to the supplier(s) will be payable.
  • Less than 31 days before arrival: Although Pegazus will always strive to avoid cancellation charges wherever possible any amounts due as per the cancellation policy may be applied in full.

 

Responsibility

Pegazus cannot accept liability for the actions of its suppliers.
All changes – including changes in pricing, terms and conditions, booked programmes or accommodation-will be communicated as soon as possible but will take affect as per the date given (regardless of length of notice).
Pegazus will endeavour to make alternative arrangements of the same standard if this is possible. 
Pegazus do not accept any liability for any death, injury, damage, theft or loss sustained at our venue to any person or their belongings, including vehicles.
Pegazus cannot be held responsible for compensation or refund for damage, loss or non-completion of
any arrangements or any delays in services as a result of conditions beyond the control of the company (war, terrosist activities, civil unrests, strike, riots of lockouts affecting any trade which Pegazus is concerned, adverse weather conditions, natural disaster and pestilence, fire, closure of airports or ports).
Pegazus cannot be held responsible for items left behind by customers although every reasonable effort will be made to locate and return any such property.


Quality of services

To register a complaint the tour leader or the client’s agent must advise Pegazus immediately so that prompt efforts can be made to resolve the situation. Any unresolved complaints must be advised in writing to us no later than 10 days after departure for any claims to be considered. Failure to take these steps will prejudice the ability of Pegazus to resolve any problem and/or to investigate fully. This in turn means that, other than for exceptional circumstances, any right to compensation by Pegazus or any supplier will be substantially reduced or nullified.


Important

These terms and conditions are governed by Hungarian Law and, in the unlikely event of dispute, the parties shall submit to the exclusive jurisdiction of the Hungarian Courts.
The liability of Pegazus in respect of any breach of these terms and conditions, including any implied terms shall not exceed any consequential loss however suffered by the client or the guests and shall in any event be limited to the maximum amount invoiced and paid for the booking.

 

 

References

Our 5-day tour in Hungary proved that Hungary is a particularly exciting food and wine country and that The Hungarian Gastro Agency has enough knowledge to find the right places.
Pål Ravnsborg-Gjertsen

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